Medical Receptionist/Call Center

SUMMARY:

A Call Center Representative takes calls from patients in a professional and polite manner. Their duties include
handling many inbound and outbound calls to and from patients, scheduling appointments and answering or
forwarding inquiries to the proper departments

POSITION

Call Center Representative

EMPLOYMENT

Full-Time

DEPARTMENT

Front Desk

COMPENSATION

TBD

REPORTS TO

Donna Coelho Front Desk Manager

PRIMARY RESPONSIBILITIES:

  • Greeting patients professionally on the phone
  • Take patient calls and provide accurate, satisfactory responses to patients needs
  • Schedule patient appointments efficiently according to Doctor & Provider availability.
  • Explain new patient requirements including where to access forms
  • De-escalate situations involving dissatisfied patients, offering patient assistance and support
  • Call back patients that select a call back instead of waiting in the cue.
  • Monitor calls coming in to ensure calls are being handled quickly
  • Work hours scheduled which can include evenings and weekends.
  • All medical questions and triage calls are transferred to the triage nurse (And or generating a message via our EMR system).
  • Note in OP miscellaneous notes any instructions or requests on behalf of the patient
  • Process credit card payments made over the phone through Phreesia

SKILLS AND QUALIFICATONS:

  • Strong communication, both written and verbal
  • Great active listening
  • Adaptability and flexibility
  • Comfortable working in a fast paced environment
  • Computer literacy
  • EMR experience. Specifically Office Practicum
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Expertise in customer service within the healthcare industry
  • Ability to speak multiple languages, especially Spanish and Portuguese

ADDITIONAL RESPONSIBILITIES:

  • Cross Trained in all aspects of Front desk including check in and check out
  • See Medical Receptionist Job Description for details

EDUCATION AND EXPERIENCE

  • High school diploma
  • 1-2 Years experience working in a busy medical practice

WORK SCHEDULE

  • Monday – Friday: 8:30 am – 5:30 pm
  • Select weekend assistance on a needed basis

Apply Here

Interested candidates may apply through our CPM Career portal. Please submit a current resume and cover letter.

Center for Pediatric Medicines team will evaluate all resumes. If you have any questions or concerns please contact our business office at 203-798-7661.

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