Future Improved Digital Check-in Changes

Payment for Services

We want to take this opportunity to reach out and recap 2020. We have always taken our office surveys and patients’ feedback very seriously. As you know with Covid-19, this year has been challenging for everyone. It has caused many changes as to how CPM can practice medicine. In trying to maintain the wellbeing of our patients and staff, we have had to implement many safety protocol modifications. These changes bring on new obstacles and sometime inconveniences to our patients and families. One of these changes was the decision to close the waiting room and have patients call the office when they arrive in the parking lot. This has added extra measures to our check in process and our staff, sometimes resulting in delays.

The safety and quality of care has always been our number one priority and CPM is always striving to make improvements for the benefit of all our patients. We are currently implementing a new texting system that is expected to expedite the check in process. We are striving to have this new system in place in the coming weeks. Patients will receive clear instructions on how this new system works. We are grateful to our staff and CPM families for their patience and understanding as we continue to navigate through this pandemic together.

We are open Nights, Weekends & Holidays - Offering Care 362 Days a Year!

After Hours

Center for Pediatric Medicine is here for your pediatric needs 24.7, 365 days a year! We understand that your child may get sick outside of CPM’s normal office hours.

How does after-hours work:

  • Monday – Thursday: our offices will close at 9:00 pm. We then re-open at 8:30 am Friday.
  • Friday- our offices will close at 6:00 pm. We then re-open at 8:30 am Saturday.
  • Saturday- our office will close at 2:00 pm. We then re-open at 8:30 am Sunday.
  • Sunday- our office will close at 1:00 pm. We then re-open at 8:30 am Monday.

During the hours we are closed we are readily available to assist you with any urgent clinical concerns you may have.

You can call any of our office locations or 203-790-0822. You will be promoted with an after-hours message. If you select option 1 you will be connected with CPM’S after-hours answering service team. The after-hours team will gather all of your child’s information (Patient's first and last name, best contact number, and health care concern). This message will be sent to “Rainbow Babies” an experienced triage service that CPM uses to assist us with clinical after-hours calls. A trained triage nurse will call the patient back and provide the recommended clinical advice. If the triage nurse needs more assistance they will reach out to one of CPM’s on-call providers for the night. CPM’s on-call provider will call the patient directly and continue to evaluate your child over the phone. All phone call encounters are followed up with a call the next day from CPM’s triage department.

If it is a life-threatening emergency please call 911.

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